Privacy Policy

Personal information is information or an opinion that identifies an individual. This may include your name, email address, phone number, postal address and any information you provide through enquiries, forms, bookings or coaching services.

We may collect personal information in a number of ways, including:

• Through our website www.solunamindfulness.com

• Via online forms, bookings or email correspondence

• Through phone or video calls

• When you engage in coaching or related services

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We may also collect information via third-party platforms used to deliver our services (such as booking systems, email marketing platforms or payment providers).

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We collect personal information for the primary purpose of:

• Providing our services to you

• Communicating with you

• Managing bookings and enquiries

• Providing relevant information and updates

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We may also use your information for secondary purposes closely related to the primary purpose, where you would reasonably expect this use. You may unsubscribe from communications at any time.

Sensitive Information

Sensitive information may include health or wellbeing information shared during coaching sessions. This information is collected only with your consent and is used solely for the purpose of providing our services, unless required or authorised by law.

We do not sell or trade your personal information. Your information may be disclosed:

• To trusted third-party service providers who assist in operating our business (e.g. booking or email platforms)

• Where required or authorised by law

• With your consent

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely using appropriate physical and electronic safeguards.

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When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Client records may be retained for a minimum of 7 years, as required by law.

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You may request access to the personal information we hold about you, or request corrections, by contacting us in writing. We may require identification before releasing information.

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We take reasonable steps to ensure your personal information is accurate, complete and up to date. If your details change, please notify us so we can update our records.